Shipping & Delivery

At Rosie & Kate, we are committed to ensuring that your order is delivered to you in a timely and secure manner. Below you’ll find all the necessary information regarding our shipping and delivery process.

1. Processing Time

All orders placed on our website require a processing time of 1 - 3 working days. During this time, we verify your order details, prepare your items, and hand them over to Royal Mail for dispatch.

2. Shipping Time

Once your order has been processed, delivery will take approximately 7 - 14 days. Please note that shipping times may vary slightly depending on your location within the UK and any potential delays with the postal service.

3. Shipping Provider

We use Royal Mail for all deliveries within the United Kingdom. This ensures your package is delivered safely and securely to your specified address.

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout based on the weight and size of your order. We strive to keep shipping costs reasonable for all of our customers.

5. Tracking Information

Once your order has been dispatched, you will receive an email with your tracking information (where applicable), allowing you to monitor your package's journey to your door.

6. Delivery Issues

If your package does not arrive within the estimated shipping time, please contact us at support@rosiekate.co.uk with your order details. We will assist you in locating your order and resolving any issues that may arise.

7. Delays

While we strive to meet all estimated shipping times, delays may occur due to factors beyond our control, such as holidays, postal strikes, or adverse weather conditions. We appreciate your patience in these circumstances.